Privacy & Data Protection Policy — Faris Al Arab 2 in Riyadh
This Privacy Policy details the commitment of Faris Al Arab Auto Repair Center to protecting user privacy, detailing data collection, processing methods, third-party integrations, and user rights.
Transparency & Data Protection
Faris Al Arab Center 2 — Independent Auto Care in Riyadh
Role-Based Access Control and Cybersecurity Governance for Technical Records
Faris Al Arab Center 2 enforces a strict Role-Based Access Control (RBAC) data governance framework ensuring that customer service records and invoices are accessible exclusively to authorized engineering and management personnel.
All internal databases and cloud servers operate behind advanced application firewalls with continuous intrusion monitoring, backed by encrypted daily backups safeguarding vehicle maintenance histories from data loss.
We are committed to delivering the highest level of digital security and preserving client confidentiality in full alignment with international data governance standards.
- Strict role-based access control preventing unauthorized record viewing.
- Advanced application firewalls and 24/7 intrusion monitoring systems.
- Daily encrypted cloud backups ensuring permanent maintenance record recovery.
Strict Anti-Spam Governance & Respect for Customer Contact Preferences
We enforce a strict Anti-Spam Policy guaranteeing that your phone number and WhatsApp credentials are never used for unsolicited mass promotional advertising.
Our messaging is strictly limited to transactional service milestones concerning your vehicle (such as diagnostic report delivery, vehicle readiness alerts, or scheduled maintenance reminders).
You can opt out of routine maintenance reminders at any time by messaging 'Stop' on WhatsApp, updating your preferences immediately and permanently.
- Absolute prohibition of unsolicited marketing and promotional spam messages.
- Communication strictly restricted to direct vehicle service notifications and invoices.
- Effortless one-click opt-out for routine preventative service reminders.
Confidentiality Governance for Diagnostic Logs & Inspection Reports
All electronic diagnostic reports, sensor waveforms, and inspection logs extracted from client vehicles are classified as confidential property.
These records are preserved exclusively to provide vehicle owners with a verified electronic maintenance history that enhances vehicle resale value.
CCTV Security Surveillance Governance & Property Protection Standards
Faris Al Arab Center 2 workshop bays, customer lounges, and parking aprons operate under continuous 24/7 Closed-Circuit Television (CCTV) security surveillance to protect customer property and enforce occupational safety.
Surveillance recordings are maintained on encrypted internal servers strictly for security and quality governance, accessible solely by authorized management personnel.
We adhere to strict confidentiality governance, never publishing or distributing vehicle footage or customer media without explicit written consent.
Secure Electronic Invoicing and Warranty Data Archiving Protocols
We archive digital VAT tax invoices and written warranty certificates on encrypted cloud servers compliant with Zakat, Tax and Customs Authority (ZATCA) regulations in the Kingdom of Saudi Arabia.
This electronic archiving allows instant retrieval of your vehicle's complete service history, installed parts records, and active warranty terms at any time simply by providing your phone number or Vehicle Identification Number (VIN).
We affirm that all customer records are managed with strict confidentiality, never shared with unauthorized third parties or used for unsolicited promotional marketing.
- Encrypted digital invoice archiving aligned with Saudi ZATCA standards.
- Instant VIN-based service history and warranty verification without paper invoices.
- Complete client data confidentiality and zero unsolicited promotional messaging.
Statutory Rights Concerning Personal Data Correction, Restriction & Erasure
In accordance with Saudi Arabian data protection regulations and international privacy frameworks, website visitors and customers maintain comprehensive statutory rights regarding personal data retained in our communication records:
1. Right of Access: You may request a copy of communication logs or service invoice records concerning your vehicle at any time.
2. Right of Rectification: You may update your phone number, vehicle registration details, or contact preferences.
3. Right of Erasure: You may request the complete deletion of inquiry records, contact numbers, or diagnostic media following service completion.
Our management team is dedicated to addressing all privacy requests promptly, transparently, and professionally.
- Full statutory rights to access, update, and request complete data erasure.
- Total autonomy in managing WhatsApp communication and follow-up preferences.
- Complete regulatory compliance aligned with SDAIA data protection guidelines.
Policy Revision Governance and Data Protection Officer Contact
We reserve the right to amend or update this Privacy Policy periodically to reflect technical enhancements to our digital platforms or regulatory updates in the Kingdom of Saudi Arabia.
All revisions are published directly on this page with updated effective date stamps; we encourage visitors to review this policy periodically to stay informed of our privacy governance.
For questions regarding personal data management or to exercise your statutory rights, contact our Data Protection Coordinator directly via phone (0510595584) or WhatsApp (0546507838).
- Periodic policy updates reflecting contemporary technical and statutory requirements.
- Direct communication channels to request data reviews or complete record deletions.
- Uncompromising dedication to client privacy, confidentiality, and trust.
Technical Cybersecurity Measures Protecting Communication and Location Data
Faris Al Arab Auto Repair Center enforces rigorous technical and administrative cybersecurity safeguards to protect data transmitted through our website from unauthorized access or alteration:
• Industry-Standard SSL/TLS Encryption: All website traffic is secured via certified HTTPS protocols with digital certificates safeguarding connection integrity.
• End-to-End Encrypted Communication: All direct technical consultations take place via WhatsApp, which applies End-to-End Encryption, ensuring no third party can access vehicle photos or conversation logs.
• Zero Sensitive Financial Storage: Our web servers never store payment card numbers or banking credentials; all payment transactions occur physically at our workshop via certified banking Point of Sale (POS) terminals.
- Full HTTPS encryption across all website pages and digital routing paths.
- End-to-end encrypted technical consultations via verified WhatsApp messaging.
- Zero storage of banking credentials or sensitive payment details on web servers.
Introduction & Commitment to Data Privacy
Faris Al Arab Auto Repair Center (Branch 2) in Riyadh is committed to the highest standards of transparency and accountability regarding visitor and customer data. This Privacy Policy informs you how we collect, utilize, and protect information when you browse our website or communicate through our channels.
We do not sell, rent, or lease personal information to third parties for marketing purposes. Data handling is strictly limited to facilitating automotive repair services, answering technical inquiries, and enhancing digital user experiences.
By accessing our website, you agree to the practices outlined in this policy in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
- Complete transparency regarding data collection, processing, and usage.
- Commitment never to collect sensitive or extraneous personal data.
- Technical and organizational safeguards ensuring secure website navigation.
Categories of Information Collected and Processing Methods
Our digital platforms process two distinct categories of information:
1. Voluntarily Submitted Information:
• Contact and Inquiry Data: When you contact us via WhatsApp or telephone, you may share your name, phone number, vehicle make, model, year, symptom descriptions, and diagnostic photos or videos.
• Location and Towing Data: When you share your live GPS location on WhatsApp to coordinate flatbed towing or driving directions.
2. Technical and Anonymous Usage Telemetry (Analytics):
• Device and Browser Data: Browser type, operating system, device category (mobile/desktop), and screen dimensions to optimize layout rendering.
• Anonymous Interaction Telemetry: Pages visited, session duration, button interactions (call/WhatsApp clicks), and campaign attribution parameters (UTM tags) to measure marketing effectiveness without linking to personal identities.
Cookie Technologies and Local Storage Utilization
Our website utilizes limited cookies and local session storage for operational and analytical purposes:
• Essential Cookies: Retaining your preferred language selection (Arabic or English) and accelerating page delivery.
• Performance Analytics (Google Analytics 4 / Google Tag Manager): Aggregating anonymous statistics on visitor counts, popular service pages, and conversion button clicks to improve site speed and usability.
• UTM Parameter Session Storage: Retaining advertising campaign source parameters during your visit to evaluate marketing channels without storing personal data.
You can configure your browser to reject cookies at any time without restricting your ability to navigate the website or use direct call and WhatsApp buttons.
Third-Party Service Integrations and External Links
Our website integrates with trusted external service providers to deliver smooth functionality:
• WhatsApp (Meta Platforms): Clicking WhatsApp buttons opens the WhatsApp client on your device with pre-filled inquiries. Your chat is encrypted and governed by WhatsApp's independent privacy policy.
• Google Maps (Google LLC): We embed interactive Google Maps to display our Riyadh workshop location. Your interaction with the map is governed by Google's terms of service and privacy policy.
• Cloud Hosting Infrastructure: Our website is hosted on secure cloud infrastructure logging standard server logs (including masked IP addresses) to defend against cyber threats and ensure uptime.
User Rights and Privacy Inquiries
You have the right at any time to inquire about data shared with us, or request its modification or deletion from our communication logs via our official WhatsApp line.
Last Updated: August 2026. We may periodically update this policy to reflect technical or operational changes in our services, with updates posted directly on this page.
For any inquiries regarding our privacy practices, contact us directly by phone (0510595584) or via WhatsApp (0546507838).
Connect with Faris Al Arab Center 2 in Riyadh
Our engineering team welcomes you to provide technical consultations and book your inspection slot.